Course Duration (Months) : 04
Course Content
- Introduction to travel & tourism
- Types of hotels & facilities offered
- The role of front office & functions
- Front office equipment
- Room Reservations
- Preparing for guest arrivals
- Registration process and handling guest
- Handling check in, check out
- Maintaining Guest records
- Mid Exam
- Room change and up grading procedure
- Dealinh with room Keys
- Telephone ethiquetts
- Handling information and Communication
- Front office relationship with other departments
- Handling guest valubles & safety deposit Boxes
- Preparing guest bills, departure proucedures
- Handling guest complaints
- Handling foreign currency
- Reservation charts
- Final Exam
“We develop dedicated Professionals with qualifications that are highly regarded internationally”