Course Fee : Rs 59,900

Course Duration (Months) : 04


Course Content
  • Introduction to travel & tourism
  • Types of hotels & facilities offered
  • The role of front office & functions
  • Front office equipment
  • Room Reservations
  • Preparing for guest arrivals
  • Registration process and handling guest
  • Handling check in, check out
  • Maintaining Guest records
  • Mid Exam
  • Room change and up grading procedure
  • Dealinh with room Keys
  • Telephone ethiquetts
  • Handling information and Communication
  • Front office relationship with other departments
  • Handling guest valubles & safety deposit Boxes
  • Preparing guest bills, departure proucedures
  • Handling guest complaints
  • Handling foreign currency
  • Reservation charts
  • Final Exam

 

 

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